Customer service policy

Customer Service Policy for Mommy’s Melanated Minis LLC

 

Effective Date: 12/10/2024

 

At Mommy’s Melanated Minis LLC, we are committed to providing high-quality products and excellent service to all of our customers. Our goal is to ensure that every interaction with us is a positive experience. This Customer Service Policy outlines our promises to you and how we handle common service situations.

 

Customer Support Availability

 

Our customer service team is available to assist you during the following hours:

Monday - Friday: noon - 8pm

Saturday: Closed

Sunday and Holidays: Closed

You can contact us via:

Email: mommysmelanatedminisllc@gmail.com

Social Media DMs: Instagram: @melanatedminisllc

We aim to respond to all inquiries within 48-72 hours.

 

Returns and Exchanges

 

We want you to love your purchase! If you’re not satisfied, our return and exchange policy is as follows:

Eligibility: Returns/exchanges are accepted for unworn, unused items with tags attached and in original packaging.

Timeframe: Requests must be made within 14 or 30 days of delivery.

Process: Contact us at mommysmelanatedminisllc@gmail.com to initiate a return or exchange. Please include your order number and reason for return.

 

Note: Customized or final sale items cannot be returned or exchanged.

 

Shipping Costs:

The customer is responsible for return shipping costs unless the item was damaged or incorrect.

 

Order Issues

 

We strive to ensure every order is accurate and arrives on time. If you encounter any issues, we will resolve them promptly.

 

Examples of Order Issues We Cover:

Damaged or Defective Items: Contact us within 7 daysof receiving your order with photos of the damage.

Incorrect Item Received: Notify us immediately to arrange a replacement.

Missing Packages: If your package hasn’t arrived by the estimated delivery date, please reach out for assistance.

 

Shipping and Delivery

 

We partner with reliable shipping carriers to ensure your order reaches you safely and promptly.

Processing Time: Orders are processed within 2-5 business days after payment.

Shipping Time: Delivery typically takes 5-7 business days depending on your location.

You will receive a tracking number once your order ships.

 

Payment Methods

 

We accept the following payment methods:

Credit/Debit Cards (via [Insert Payment Processor])

PayPal

Buy Now, Pay Later options (if applicable, e.g., Klarna, Afterpay).

 

Refund Process: Refunds will be processed to the original payment method within 7-14 business days of receiving a returned item.

 

 

We value your feedback! If you have suggestions, concerns, or compliments, please share them with us by emailing mommysmelanatedminisllc@gmail.com. Your input helps us improve our products and services.

Our Promise to You

We will treat every customer with respect, kindness, and fairness.

We will address issues promptly and professionally.

We will strive to exceed your expectations with every interaction.

 

This policy may be updated periodically. Any changes will be communicated on our website